A minor customer service triumph.

[snarp]

(If you're wondering about my cut policy, it's this: Things That Even I Don't Want To Hear About Get Cut.)

(The logical follow-up question is: if you don't want to hear about them, why do you post about them? I cannot answer the logical follow-up question.)

It's probably a karmic apology for the Yahoo thing. After an hour and a half on the phone, eight or nine customer service representatives, and three disconnects, AT&T had not solved my problem - but representative number seven-or-eight did put a $70 credit on the account in question as an apology for bumping me around so much.

The unsolved problem involved a refund (to which everyone I spoke to agreed I was probably entitled, but which no one could figure out how to force out of the payment system). The credit plus what I think I can get for the phone on Craigslist will actually go slightly beyond covering the costs, so I'm counting it as a win.

Comments

[badtzphoto.livejournal.com]

I'm glad to hear that it was finally resolved - after 1 1/2 hr on the phone and all that. I made me wonder if the bumping around is yet another tactic to see if one would give up. Congrats on the win.