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A minor customer service triumph.
(If you're wondering about my cut policy, it's this: Things That Even I Don't Want To Hear About Get Cut.)
(The logical follow-up question is: if you don't want to hear about them, why do you post about them? I cannot answer the logical follow-up question.)
It's probably a karmic apology for the Yahoo thing. After an hour and a half on the phone, eight or nine customer service representatives, and three disconnects, AT&T had not solved my problem - but representative number seven-or-eight did put a $70 credit on the account in question as an apology for bumping me around so much.
The unsolved problem involved a refund (to which everyone I spoke to agreed I was probably entitled, but which no one could figure out how to force out of the payment system). The credit plus what I think I can get for the phone on Craigslist will actually go slightly beyond covering the costs, so I'm counting it as a win.
(The logical follow-up question is: if you don't want to hear about them, why do you post about them? I cannot answer the logical follow-up question.)
It's probably a karmic apology for the Yahoo thing. After an hour and a half on the phone, eight or nine customer service representatives, and three disconnects, AT&T had not solved my problem - but representative number seven-or-eight did put a $70 credit on the account in question as an apology for bumping me around so much.
The unsolved problem involved a refund (to which everyone I spoke to agreed I was probably entitled, but which no one could figure out how to force out of the payment system). The credit plus what I think I can get for the phone on Craigslist will actually go slightly beyond covering the costs, so I'm counting it as a win.
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